Terms of service

OVERVIEW Welcome to Fable Pets! The terms “we”, “us” and “our” refer to Fable Pets. Fable Pets operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Fable Pets is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings. We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be exactly the same as depicted in our store. Product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. Fable Pets reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or refund solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes. Taxes (if applicable) are calculated at checkout. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY Shipping and delivery details (including estimated delivery times) are provided on our product pages and in our Shipping Policy. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Fable Pets, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted are reserved. “Shopify” and related names and marks are trademarks of Shopify. All other names and marks are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over. Any use of optional third-party tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS The Services may contain materials and hyperlinks to websites provided or operated by third parties. If you decide to access third-party sites, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY Fable Pets is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Fable Pets. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Fable Pets, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Fable Pets.

SECTION 10 - PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy, which is available on our website. By using the Services, you acknowledge that you have read our Privacy Policy.

SECTION 11 - FEEDBACK If you submit feedback, reviews, suggestions, or other content (“Feedback”), you grant us a worldwide, royalty-free license to use it for operating and improving the Services. You represent that you own or have the necessary rights to your Feedback.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct errors and to change or update information at any time without prior notice.

SECTION 13 - PROHIBITED USES You may access and use the Services for lawful purposes only. You agree not to use the Services for any unlawful or prohibited purpose.

SECTION 14 - TERMINATION We may terminate this agreement or your access to the Services in our sole discretion at any time without notice.

SECTION 15 - DISCLAIMER OF WARRANTIES Except as expressly stated by Fable Pets, the Services and all products offered through the Services are provided “as is” and “as available” without warranties of any kind, either express or implied, to the fullest extent permitted by law.

SECTION 16 - LIMITATION OF LIABILITY To the fullest extent permitted by law, Fable Pets shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

SECTION 17 - INDEMNIFICATION You agree to indemnify and hold harmless Fable Pets and Shopify and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims arising out of your breach of these Terms or your violation of any law or third-party rights.

SECTION 18 - SEVERABILITY If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions will remain in effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT These Terms and any policies posted by us constitute the entire agreement between you and us.

SECTION 20 - ASSIGNMENT You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

SECTION 21 - GOVERNING LAW These Terms shall be governed by the laws of the jurisdiction where Fable Pets operates, without regard to conflict of law principles.

SECTION 22 - HEADINGS Headings are included for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE We reserve the right to update these Terms at any time by posting changes on our website. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at support@shopfablepets.com.