Contact information

Contact Us

For questions about your order, shipping, or product details, email us and we’ll get back to you as soon as possible.

Support Email: support@shopfablepets.com

Support Hours: Mon–Fri, 9:00 AM–6:00 PM (ET)

Typical Response Time: Within 24 business hours

To help us assist you faster, please always include your order number in the subject line.

Quick Links & Policies:

Order Tracking: Please use the tracking link provided in your shipping confirmation email (or visit our Track Order page).

Damaged Items: If your SnugglePod™ arrives with a manufacturing defect, please contact us within 72 hours of delivery and include clear photos of the item and its packaging.